Resident Services
UHM resident services programs are designed to provide residents with support
by coordinating and connecting them with beneficial services that encourage long-term stability.
Our Mission
The UHM Properties Resident Services Department strives to ensure that all individuals and families living in our resident communities have the necessary support to build and maintain a standard of living that promotes long-term stabilization, wellness, and personal growth.
The Neighborhood Network Center Inc. works as an access point to create and promote a culture of wellness, vitality, and success in the Roxbury and Dorchester neighborhoods of Boston.
Our Vision
Since its inception, UHM Properties has championed the importance of supportive services coupled with affordable housing. Through the programs and services provided by the Resident Services Department, the Neighborhood Network Center, and key community partnerships, we envision our resident communities having access to the resources necessary to meet their immediate needs and build a better future for themselves the community at large.
The Neighborhood Network Center envisions a robust and vibrant community created through the growth and development of families and individuals living in the areas served.
Our Approach
By combining the knowledge gained through current data on best practices in affordable housing programming and guidance from current residents, the UHM Properties Resident Services Department created its service delivery approach. The CARE approach ensures our department meets the needs of individuals and families receiving assistance from our department in a way that recognizes and appreciates the residents’ right to dignity even while in distress, crisis, or transition. Through this approach, we work to ensure the support services offered are:
- Consistent – From initial contact to the closing of the referral, our Resident Services team delivers in a manner that will reflect our intentions to assist the family or individual in reaching the best possible outcomes for their situation.
- Aware – Each client and family is served in a manner respectful of their particular need and situation and mindful of any cultural or personal traditions that are a part of their lived experience.
- Restorative – We meet clients exactly where they are to address the immediate need with a demeanor of concern rather than condemnation. Whenever possible, we execute long-term stabilization plans to assist families/individuals in reaching positive life milestones after addressing their immediate problems.
- Effective – We recognize the importance of follow-up and follow through and do our part to ensure that individuals/families get the services they need both in-house and from partner agencies. We check in with the individual/family through each phase of the referral process to ensure the services offered and the ones obtained genuinely meet the need.
What We Offer Our Residents
Resident services offered across UHM Properties are provided within three main areas:
Youth Development
Through a whole child approach, Resident Services has offerings designed to support the
growth of resident youth at every stage. Our current program includes:
- NNC Children’s Defense Fund Freedom Schools® Summer Program
- Summer Youth Employment Opportunities (Private Industry Council, Success Boston, and ABCD)
- HoodFit Immersion Programs
Aging in Place
UHM Resident Services works diligently to make sure our senior population has both preventative and intervention programming and services in place to keep them safe and well cared for as they grow older. Senior population programs include:
- Golden Academy – An Aging In Place Program
- Wellness Checks
- Transition to Home Case Management
Stabilization and Self Sufficiency
Once an individual or family becomes a recipient of supportive services at UHM, our primary objective is to ensure they have all available resources to sustain their housing and move forward with personal goals. Our offerings include:
- Case Management & Referrals
- Early Childhood Education Vouchers
- Employment & Educational Services
- Federal and State Public Assistance Programs
- Financial Planning & Management
- Healthcare & Homemaking Services
- Mental Health Counseling
- Substance Abuse Treatment Centers
- Rent/Utility Arrearage Financial Assistance
- Resident Programs and Activities
- Resident Appreciation Day
- Thanksgiving Turkey Giveaway
- Toys for Tots Holiday Christmas Store
- Site-Specific Holiday Parties
- Bi-Monthly Site Resident Meetings
- Family Movie Nights
- Workshops & Training
- Lease Education
- Eviction Prevention
- Financial Literacy and Stability
- Workforce Readiness
- Parenting Guidance and Support
Community Engagements & Partnerships
An innovative approach to building vibrant communities is through the Neighborhood Network Center Inc. (NNC). As a registered 501c3 organization since 1998, NNC works with community partners to further carry out UHM Properties’ mission to positively impact the lives of residents and our neighbors by using impact programming. The activities and programs offered at the Neighborhood Network Center serve the residents of UHM Properties and the community at large. NNC is under the direction of the UHM’s Resident Services Department and is actively engaged in building partnerships and soliciting financial and in-kind contributions that round out the offerings to our residents and surrounding neighbors in need of support.
Current community partners include:
- City of Boston (Boston Resiliency Fund/Office of Intergovernmental Affairs)
- Boston Public Health Commission
- Children’s Defense Fund
- Grow with Google Community Learning Program
- About Fresh (Fresh Truck)
- Toys for Tots
- Anton’s Coats for Kids and Families
- Boch Center for the Performing Arts Week
- State Police Association of Massachusetts
- Good360
- Massachusetts Society for the Prevention of Cruelty to Animals (MSPCA)
- MassHousing Community Services Department
Current Residents
Access all resident information and resources.
Prospective Residents
Interested in living in a UHM property?
